Summit Advantage performs the following services in a dedicated or shared contact center environment:
B2B & B2C Sales
Growing revenue and market share are top priorities for successful enterprises, and we can help you to achieve these goals in a focused and cost effective manner. We can design and implement Business to Business (B2B) and Business to Consumer (B2C) sales programs that will enable your business to meet or exceed your sales goals, in a professional manner that promotes and enhances your companies brand and reputation.
Our B2B & B2C services include:
- Inbound Sales
- Outbound SalesCross-sell & Up-sell
- Lead Generation
- Business Process Outsourcing (BPO)
Because Summit Advantage is a full service contact center, we are able to add value for our clients by providing non customer facing activities in an efficient and cost effective manner that allows our clients to focus on their core business processes, and save money in the process. As with all the services we provide, we focus on providing high quality services where the return on investment is significant and measurable.
Our BPO services include:
- Data Entry
- Fulfillment Services
- Professional Services
Every customer contact is an opportunity to connect and enhance the relationship between the customer and your company. Summit Advantage provides customer service and support with the same passion that we approach direct sale calls. Our associates are trained to treat customer service and support inquiries with the same focus and attention to detail. We also can deliver high quality Tier I Technical support,
- Help desk
When your business is investing heavily in media campaigns designed to sell directly to consumers, you need to have an experienced partner on the receiving end of the resulting calls. Summit Advantage knows how to help your business achieve your target ROI from Direct Response TV campaigns. Our on demand, flexible, scalable staffing model increases sales con-versions and reduces lost sales opportunities. We use real time data and the latest technology to continually improve performance.