Summit Advantage is a full service contact center and business process outsourcing (BPO) company located in Akron, Ohio.
Our Mission is to create value for our clients by leveraging a world-class service platform to drive operational and customer service improvements while reducing costs and increasing cash flow.
We take a comprehensive and customer focused approach to our Contact Center business. This is accomplished by providing a skilled workforce, using proven best practices, our robust training program, and our integrated technology platform. The result is streamlined program delivery and better performance and customer satisfaction.
Our contact center operations are based in Akron, Ohio. Northeast Ohio is the home of a number of major universities and Fortune 500 companies, as well as world class medical facilities and cultural institutions like the Pro Football Hall of Fame in Canton, the Inventors Hall of Fame in Akron, and the Rock & Roll Hall of Fame in Cleveland. Northeast Ohio is a place where business and cultural innovation have been taking place for many years. It is also a great place to live and work, giving Summit Advantage access to a high quality skilled and motivated workforce that delivers superior service to our clients.